Juice Plus Chewables and Capsules are SAFE; Complete drink mix may have traces of tree nuts.

From: Product Inquiry [mailto:c.madero@Juiceplus.com]
Sent: Wednesday, December 21, 2011 4:41 PM
To: Michelle Tagliamonte
Subject: RE: Complete and Peanut allergy

Hello Michelle,

We are glad to assist you.  Unfortunately we have to have our products made by
contract manufacturers, and the rest of the products made by the plant can vary with
time.  Since there are now some other products made in the plant that may include
tree nuts, that is why the statement is on the label.  This statement is required by
law, but it does not mean the plant is sloppy, in fact given our own quality audits,
and those of NSF (the plant is certified by NSF as well), I can tell you the chance
for possible cross-contamination is extremely unlikely.

The capsules and the Chewables are made in other venues, and those plants are
completely free of any tree nuts.

Thank you,

Juice Plus+® Customer Care
140 Crescent Drive
Collierville, TN 38017

PHONE (800) 347-6350 FAX (901) 850-3061
customercare@juiceplus.com
https://www.JuicePlus.com
 
Michelle wrote:
 > Thank you Dr. Madero. I am wondering, do we have any plans to move to  a  peanut-free facility any time in the future? It does not make sense to  me  that we would  be utilizing a place where peanuts are processed, when we know our  customer base is largely people working to address health issues-  allergies  being one of them. Can you give me some insight that I may share with  my   customer about this?
 > 
 >
 > From: CRM_Carlos Madero [mailto:C.Madero@JuicePlus.com]
 >
 > Sent: Wednesday, December 21, 2011 8:53 AM
 > To: Michelle Tagliamonte
 > Subject: RE: Complete and Peanut allergy
 >
 >
 > 
 > Hi Michelle,
 > 
 > The warning on the label is precisely for those people with deathly  allergies to make their decisions accordingly.  The plants have the  best  cleanup and tracing methodologies to   prevent contamination, but as you mention, since a speck of allergen  can  trigger a reaction, they need to know, and we should not try to  influence  their decision.
 > 
 > Best regards,
 > 
 > Carlos F. Madero, Ph.D.
 > Director of Quality
 > NSA, the maker of Juice Plus+
 > 140 Crescent Drive
 > Collierville, TN 38017
 >
 > Sent: Wednesday, December 21, 2011 8:38 AM
 > To: Carlos Madero
 > Subject: Complete and Peanut allergy
 >
 > 
 > *** This is a redirected message that was originally             ***
 > *** addressed to: customercare@juiceplus.com                     ***
 > *** On Tue, 20 Dec 2011 13:50:15 -0600                           ***
 > 
 > 
 > I have a customer who uses Complete daily with her son, and her son  has a  severe peanut allergy. She is very concerned about the warning on the  label  stating that we process in a facility that processes peanut  products. What can I tell her about the mearsures we take to ensure  cleanliness of our product, and are there any plans to move to a  facility  that is peanut free?